Every Team Needs Scorers and Playmakers
August 5, 2025/leadership
Role confusion stalls dealership teams. Here's how Scorers and Playmakers work, and what leaders should do so both roles win.
The Front Seat
notes from the drive
Practical thinking on Dealership Leadership, F&I Performance, and running the Overdrive Operating System.
Topics
Skill Gap or Will Problem
May 27, 2025/leadership
Most performance problems are a skill gap or a will problem. One needs coaching. The other needs a decision. Here's how to tell them apart.
Watch, Do, Teach
May 13, 2025/leadership
The most underrated onboarding framework in existence came from medicine. Watch one, do one, teach one — and almost nobody uses it outside the OR.