The Front Seat

notes from the drive

Practical thinking on Dealership Leadership, F&I Performance, and running the Overdrive Operating System.

Topics

Every Team Needs Scorers and Playmakers

Role confusion stalls dealership teams. Here's how Scorers and Playmakers work, and what leaders should do so both roles win.

When every request is the top priority, nothing is. Rank the work, pick a few real ones, and stop treating the whole list like a fire.

Most performance problems are a skill gap or a will problem. One needs coaching. The other needs a decision. Here's how to tell them apart.

Most companies document too much or nothing at all. Both cost you the same thing.

Somewhere along the way, leaders got so worried about being called a micromanager that they quit managing at all.

Growth stalls where the owner won't let go.