The Front Seat

notes from the drive

Practical thinking on Dealership Leadership, F&I Performance, and running the Overdrive Operating System.

Topics

The Best Leaders Stay Happy But Hungry

Hitting the number is not the same as being done. The leaders who last stay grateful for the win and hungry for the next one.

Role confusion stalls dealership teams. Here's how Scorers and Playmakers work, and what leaders should do so both roles win.

When every request is the top priority, nothing is. Rank the work, pick a few real ones, and stop treating the whole list like a fire.

Most performance problems are a skill gap or a will problem. One needs coaching. The other needs a decision. Here's how to tell them apart.

The most underrated onboarding framework in existence came from medicine. Watch one, do one, teach one — and almost nobody uses it outside the OR.

Most companies document too much or nothing at all. Both cost you the same thing.

Somewhere along the way, leaders got so worried about being called a micromanager that they quit managing at all.

Growth stalls where the owner won't let go.